Support Center

1. Contact Us

Need help with your account, billing, technical issues, or general questions about Yapoo? Our support team is here to help.

Email Support

yapoo.app@gmail.com

Typical response time: 24–48 hours on business days.

2. Account Deletion

You may delete your Yapoo account at any time. Account deletion is permanent and will remove your profile, chat history, preferences, and associated personal data, except where we are required to retain certain records by law.

Method 1: In the app (recommended)

Open Yapoo → go to Profile or Settings → select Delete Account → confirm deletion.

Method 2: Email request

Email yapoo.app@gmail.com with the subject line ACCOUNT DELETION REQUEST. Include the email address linked to your account and confirm that you understand this action cannot be undone.

3. Plans and Billing

Yapoo offers a free tier with access to core chat features. Premium plans may include unlimited messaging, faster replies and longer memory.

Payments are processed by Razorpay. For billing issues, refunds or cancellations, email us at yapoo.app@gmail.com with your registered email and payment ID. See our Refund & Cancellation Policy.

4. Common Questions

Sign-in issues: If Google Sign-In fails, try updating the app, clearing cache, or using another supported sign-in method.
Missing chats: Make sure you are signed into the same account used previously.
App crashes: Update to the latest version and restart your device.
Report abuse: Email support with details and screenshots where possible.