1. Overview

This policy explains how cancellations and refunds work for paid features on Yapoo, including Yapoo Pro subscriptions and message packs. All payments are processed securely by our payment partner, Razorpay. By making a purchase, you agree to this policy along with our Terms of Service.

2. Yapoo Pro subscription

• Trial: Yapoo Pro may start with a short paid trial. Unless you cancel before the trial ends, your subscription renews automatically at the monthly price shown at checkout.
• Cancelling: You can cancel anytime from Profile → Plan in the app, or by emailing us. Cancellation stops future renewals. You keep Pro access until the end of the period you have already paid for.
• No partial refunds: We do not refund the unused part of a billing period after you cancel.

3. Message packs

Message packs are one-time purchases. Messages are added to your account immediately after payment and do not expire at midnight like the daily free messages. Because they are delivered instantly, message packs are non-refundable once credited, except in the cases listed below.

4. When we will refund you

We will issue a full refund if:

• You were charged more than once for the same purchase.
• Money was deducted but the subscription or messages were not added to your account.
• You were charged for a renewal after cancelling before the renewal date.
• A technical problem on our side stopped you from using what you paid for.

Please contact us within 7 days of the charge so we can look into it.

5. How to request a refund

Email yapoo.app@gmail.com with:

• The email address linked to your Yapoo account
• The Razorpay payment ID or a screenshot of the payment
• A short description of the problem

We reply within 2 business days. Approved refunds are sent to your original payment method and usually arrive within 5–7 business days, depending on your bank.